This is a Fixed term, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Contract: Permanent & 12-month Fixed-term available Hours: Full-time, 37.5 hours per week, Mon-Fri Contractual base: Wolverhampton (WV10) Working pattern: Flexible working rota, between 8am-6pm Closing Date: Tuesday 10 November
Whether you're looking for a long-term career move or a fixed-term opportunity to develop your skills and experience, we have both permanent and 12-month fixed-term positions available. Simply let us know your preference when submitting your application.
Help make every customer contact count
We're looking for Customer Services Advisors to join our growing Customer Services Centre at Bromford Flagship LiveWest (BFL).
Every day, our customers contact us about the things that matter most to them, from repairs and housing enquiries to support and advice. As one of the first people they speak to, you'll play a vital role in making sure they feel listened to, supported and valued.
This isn't a scripted contact centre role. We're looking for people who genuinely care about delivering great service, can think on their feet, and are motivated by helping customers find the right solution first time.
As BFL continues to bring together colleagues, services and technology into one organisation, this is an exciting opportunity to be part of shaping a modern customer experience that puts customers at the heart of everything we do.
What you'll be doing
You'll support customers across a range of contact channels including telephone, email, live chat and digital customer services platforms.
Every day will be different, but you'll:
Take ownership of customer enquiries from start to finish
Provide practical solutions and resolve issues wherever possible
Deliver a professional, empathetic and personalised customer experience
Work with colleagues across the organisation to achieve the best outcomes
Use digital tools and technology to work efficiently and effectively
Identify customers who may need additional support and ensure they receive the right help
What we're looking for
We're more interested in who you are than having a specific career background.
You'll be someone who:
Enjoys helping people and solving problems
Communicates confidently and professionally
Remains calm and resilient when handling challenging conversations
Is comfortable using technology and learning new systems
Takes ownership and follows through on commitments
Works collaboratively and embraces change
Previous customer service, contact centre, housing or service-based experience would be beneficial, but it's not essential.
Why join us?
At BFL, we're creating a single organisation with a shared purpose, strong values and a commitment to improving lives through safe, secure and affordable homes.
You'll receive the training, support and development you need to succeed, while being part of a team that genuinely cares about customers and each other.
If you're passionate about delivering great service and making a difference every day, we'd love to hear from you.
For more information, please refer to the full job description attached to this advert.
Apply now
Please submit your application through our website by Tuesday 10 November. Please apply early – we may close applications sooner if interest is high
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Hybrid working, with the flexibility to work across our main locations and home
Occupational Health, mental health first aiders, menopause champions and annual health checks
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Generous holiday, occupational sick pay and paid family leave
Fully funded CIH qualification, if it’s a requirement of your role
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Bromford Privacy Statement
The following explains how we Bromford Flagship Ltd (Data Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it. Bromford Flagship Ltd which includes Bromford Housing Association Ltd, Flagship Housing Ltd, Bromford Assured Homes Ltd, Bromford Developments Ltd and Bromford Home Ownership Ltd will keep your personal information secure and confidential.
As defined by the General Data Protection Regulation (GDPR) Bromford is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
Right to work
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Referee information, but we will not contact these without permission from you
Any other information you wish to provide in support of your application
By agreeing to this privacy statement, you are allowing us to form a contract that will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
When creating an account with us, you need to consent to having emailed job alerts from relevant business areas that you would be interested in, and choose for your details to be searchable by our in-house team for times where we have roles that we feel would suit your skill set that you have not applied for. You need to opt in for both of these options when creating or editing your profile in your candidate account. You are able to change your preference on these at any time.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 24 months after the vacancy has closed. After this period, it will be fully anonymised.
If you are unsuccessful in your application your right to work information will be deleted within one month.
Working with Recruitment Agencies
Bromford may partner with recruitment agencies when you apply for a job with us. When this happens, the recruitment agency may process your personal data as an independent controller. If this is the case we will let you know and you should check the recruitment agency’s privacy notice or privacy policy to make sure you understand how they will process your data.
We collect your data for statistical analysis or to extract it as part of a successful employee process in to our HR/Payroll system.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Social Login
To continue creating your account, please read the privacy policy and tick the box below
To complete creating your profile with , please read and agree with the privacy policy.
The email used for your profile is not a valid company domain name. In order to
continue to create your profile with you will need to select a profile which uses a company authorised email address.
Cookie Preference Centre
Learn more about what each cookie category does and choose your settings
Cookie policy
Strictly Necessary
Name
__RequestVerificationToken
Duration
Session
Description
Anti-forgery Token
Name
ASP.NET_SessionId
Duration
Session
Description
General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.
Name
NTX_Cookie_Preferences_Live
Duration
6 Months
Description
Your cookie preferences
Performance / Analytics
Name
_ga
Duration
2 Years
Description
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
Name
_gat
Duration
A few seconds
Description
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
Name
_gid
Duration
1 Day
Description
This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
Name
NetworxTracking_AdvertClick
Duration
90 Days
Description
Used for tracking if the candidate has already clicked the advert - used for analytics
Name
NetworxTracking_AdvertLoad
Duration
90 Days
Description
Used for tracking if the candidate has already loaded the advert - used for analytics
Functional Cookies
Name
ApplicationIntroductionID
Duration
90 Days
Description
Check to see if the candidate has already read the introduction for the Application
Name
FavouriteVacancies
Duration
30 Days
Description
Store any jobs the candidate has flagged as a favourite
Share Vacancy
Click on any of the buttons below to share this page!