This is a Fixed term, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Contract: 12-Month Fixed Term Contract Hours: Full Time, 37.5 hours per week, Monday-Friday Contractual base: Wolverhampton Operational requirement: Travel across your allocated area as required Additional requirements: Full UK driving licence required Closing date: Sunday 22 November 2026
Finding the right home can change a customer's future.
We're looking for a customer-focused Lettings Officer to join our team and play a key role in helping customers access safe, secure and affordable homes. This is an opportunity to make a real impact by supporting customers through their housing journey, ensuring homes are let quickly, fairly and in line with local needs.
Working closely with colleagues, local authorities and community partners, you'll help create sustainable communities by matching customers with suitable homes, reducing void periods and delivering an excellent customer experience from enquiry through to tenancy sign-up. As part of our Place approach, you'll also support customers with property viewings, garage lettings and mutual exchanges, helping them access the right housing solutions and responding to changing needs within local communities.
What you'll be doing
Managing the end-to-end lettings process from property availability through to sign-up
Working with local authorities and nomination partners to allocate homes fairly and efficiently
Supporting customers through affordability, verification and tenancy processes
Arranging and conducting property viewings when required
Managing garage lettings and supporting mutual exchange applications
Working collaboratively with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes
Building positive relationships with customers, colleagues and external partners
What we're looking for
You'll have experience in a customer-focused environment and be confident managing multiple priorities while delivering a high-quality service. You'll enjoy building relationships, communicating with a wide range of people and finding practical solutions to support customers.
We're particularly interested in hearing from people who have:
Experience delivering excellent customer service
Strong organisation and administrative skills
Experience using computer-based systems and maintaining accurate records
The ability to manage sensitive conversations professionally and with empathy
A proactive approach and a genuine commitment to helping customers
Experience within social housing, lettings or the wider housing sector (desirable)
A CIH Level 3 qualification, or a willingness to work towards it, would be advantageous.
Why join us?
This is a fantastic opportunity to join a team that makes a direct difference to customers and communities every day. You'll be part of an organisation that's customer-driven, ambitious and all-in, helping ensure our homes are allocated fairly and our customers receive the support they need to thrive.
Apply by
Please submit your application through our website by Sunday 22 November. Early applications are encouraged as we review throughout the campaign and may close the advert earlier than advertised if we receive a high volume of suitable candidates.
Interviews are planned for 3 and 4 December and will be held at our Wolverhampton office. If you're applying, we'd encourage you to keep these dates free where possible.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Hybrid working, with the flexibility to work across our main locations and home
Occupational Health, mental health first aiders, menopause champions and annual health checks
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Generous holiday, occupational sick pay and paid family leave
Fully funded CIH qualification, if it’s a requirement of your role
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Bromford Privacy Statement
The following explains how we Bromford Flagship Ltd (Data Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it. Bromford Flagship Ltd which includes Bromford Housing Association Ltd, Flagship Housing Ltd, Bromford Assured Homes Ltd, Bromford Developments Ltd and Bromford Home Ownership Ltd will keep your personal information secure and confidential.
As defined by the General Data Protection Regulation (GDPR) Bromford is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
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By agreeing to this privacy statement, you are allowing us to form a contract that will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
When creating an account with us, you need to consent to having emailed job alerts from relevant business areas that you would be interested in, and choose for your details to be searchable by our in-house team for times where we have roles that we feel would suit your skill set that you have not applied for. You need to opt in for both of these options when creating or editing your profile in your candidate account. You are able to change your preference on these at any time.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
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We will store your application data for 24 months after the vacancy has closed. After this period, it will be fully anonymised.
If you are unsuccessful in your application your right to work information will be deleted within one month.
Working with Recruitment Agencies
Bromford may partner with recruitment agencies when you apply for a job with us. When this happens, the recruitment agency may process your personal data as an independent controller. If this is the case we will let you know and you should check the recruitment agency’s privacy notice or privacy policy to make sure you understand how they will process your data.
We collect your data for statistical analysis or to extract it as part of a successful employee process in to our HR/Payroll system.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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