Salary £31,000-£33,000 per annum
Location Almondsbury and surrounding area
{Mergefield Value}
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Operational patch: Almondsbury and surrounding areas (BS32 4AA)

Contract: Permanent, Full-time
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based role with a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
Closing Date: 15th November 2026 (please apply early – we may close applications sooner if interest is high)

As a Customer Officer, you'll play a key role in your local community, proactively managing customers, homes and neighbourhoods to deliver positive outcomes. You'll ensure homes are safe and well managed, identify risks early and provide the support customers need to thrive.

Day to day, you'll manage tenancy sign-ups and changes, support customers to sustain their tenancies, respond to anti-social behaviour and safeguarding concerns, and take ownership of housing management issues through to resolution. You'll build strong relationships with customers, partners and local agencies, using a proactive approach to prevent issues from escalating and help customers maintain successful tenancies.

You'll also be part of our Place-based way of working, working alongside colleagues across housing management, tenancy sustainment, lettings and income to deliver a joined-up, customer-focused service. By being visible and connected within your community, you'll build trusted relationships, understand local needs and help create thriving neighbourhoods.

To be successful, you'll genuinely care about people, be resilient and able to manage a varied workload. You'll be confident having both supportive and challenging conversations, and able to make balanced decisions in complex situations. Self-starters who are organised, curious and focused on achieving positive outcomes will thrive in this role.

This role is full time and subject to an enhanced DBS check. You'll travel across your Place and surrounding areas as required, with regular home working available.

You will be someone who:

  • Has experience working in a customer-facing role, ideally within housing or tenancy management.
  • Can build strong relationships and communicate confidently with a wide range of customers and partners.
  • Is skilled at influencing, problem solving and achieving positive outcomes.
  • Can identify and manage risk, making balanced and evidence-based decisions.
  • Is resilient, adaptable and able to manage competing priorities.
  • Is committed to delivering excellent customer outcomes and neighbourhood standards.
  • Has access to a vehicle and a full driving licence.

If you're looking for a role where no two days are the same, where you're trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You'll balance empathy with accountability, relationship building with action, and customer support with proactive tenancy management, all while being supported by a collaborative place-based team.

In return for your commitment, you'll gain meaningful work, flexibility in how you work, and the opportunity to develop your skills and experience in a role where your impact is clearly felt. If you take pride in supporting customers, creating thriving communities and delivering excellent housing services, we'd really like to hear from you

Please submit your application by the closing date. Early applications are encouraged as we review throughout the campaign.

If you’re ready to make a difference and grow your career with us, apply today!

Why join us?

By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

 

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Footer Accreditation
Footer Accreditation
Footer Accreditation
Footer Accreditation
Footer Accreditation