This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Contract: Permanent Hours: Full Time, 37.5 hours per week, Mon-Fri Contractual base: Hybrid working, with regular attendance at a BFL office Operational requirement: Travel across the BFL geography as required, including occasional site visits Additional requirements: Full UK driving licence and access to a vehicle for business travel Closing date: Sunday 18 October
Help shape how one of the UK's largest housing organisations plans for the future
At Bromford Flagship LiveWest (BFL), we're building a new strategic resource planning capability that will help us make smarter decisions, optimise resources and deliver better outcomes for our customers. As we continue to embed our Place-based approach, you'll play a key role in ensuring resources, capacity and operational priorities are aligned to the needs of customers and communities in the places we serve.
As our Strategic Resource Planning Manager, you'll take the lead in developing the frameworks, forecasting, standards and insight that enable effective resource and capacity planning across the organisation. You'll work with senior leaders to balance customer experience, operational performance and financial priorities, ensuring we have the right resources in the right place at the right time.
With hybrid working and the flexibility to be based from offices across the BFL geography, including Chipping Sodbury (BS37), Tewkesbury (GL20), Lichfield (WS13), Wolverhampton (WV10), London, Norwich (NR1), Dereham (NR19), Exeter (EX5), Weston-super-Mare (BS24) and Tolvaddon (TR14), this is an exciting opportunity to establish a function that will influence decision-making at the highest levels, helping shape how services are planned and delivered across BFL.
The role
Reporting to the Head of Strategic Resource Planning, you'll lead the development of strategic resource and capacity planning across BFL, providing the forecasting, capacity planning and insight needed to support effective organisational decision-making. You'll help ensure our Place-based operating model is supported by robust planning, enabling teams to respond effectively to local demand while maintaining organisational efficiency and value for money.
You'll:
Lead strategic resource planning to optimise resource deployment and improve customer outcomes
Develop demand forecasts and capacity models that inform resourcing and operational decisions
Translate strategic planning requirements into practical plans that balance customer, productivity and financial priorities
Optimise resource deployment, planning approaches and ways of working to maximise efficiency
Establish planning standards, governance and methodologies across BFL
Provide analysis, insight and business cases that support strategic decisions and investment priorities
Partner with senior leaders and colleagues across Operations, Finance, Data, Insight and Transformation to influence resource planning decisions
Develop planning capability, driving continuous improvement and planning maturity across the organisation
What you'll bring
We're looking for someone who can combine strategic thinking, analytical expertise and stakeholder influence to drive meaningful organisational outcomes.
You'll have:
Significant experience leading resource, workforce or capacity planning in a complex operational environment
Expertise in demand forecasting, capacity planning and workforce optimisation
Strong analytical and modelling skills, with the ability to translate complex data into clear insights
Experience developing planning capability, teams or functions, with a focus on continuous improvement and maturity
Strong stakeholder management and influencing skills, including working with senior leaders
Commercial awareness and an understanding of the relationship between resource, cost, productivity and customer outcomes
Excellent communication skills and a passion for continuous improvement and organisational effectiveness
About us
At Bromford Flagship LiveWest, our purpose is to enable people to thrive. We believe every customer has a fundamental right to a home that is safe, secure and warm, and we'll never compromise on delivering homes that meet and exceed those standards.
Our values of 'Customer-driven', 'Ambitious' and 'All-in' guide everything we do. Co-created with colleagues and customers, they reflect how we work, how we support one another and how we make a difference in the communities we serve.
We're committed to inclusion
We're committed to creating an inclusive, values-led workplace where everyone feels supported, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives and are proud to be a Disability Confident employer and signatory of the Armed Forces Covenant. If you require reasonable adjustments during the recruitment process, please let us know.
Apply now
If you're excited by the opportunity to build a strategic capability that influences organisational performance, resource optimisation and customer outcomes across BFL, we'd love to hear from you.
Please submit your application through our website by Sunday 18 October 2026. Early applications are encouraged as we review throughout the campaign.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Hybrid working, with the flexibility to work across our main locations and home
Occupational Health, mental health first aiders, menopause champions and annual health checks
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Generous holiday, occupational sick pay and paid family leave
Fully funded CIH qualification, if it’s a requirement of your role
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
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