This is a Fixed term, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Business Systems Analyst
Contract: 12-month fixed-term Hours: Full time, 37.5 hours per week Contractual base: Hybrid working Additional requirements: Occasional out-of-hours working to support project delivery and system changes Closing date: 04/09/2026
Shape the systems that help us deliver for our customers
Technology is central to how we deliver services, make decisions and improve the customer experience. As a Business Systems Analyst, you'll help ensure our systems evolve to meet the needs of a modern, customer-focused organisation.
This is an opportunity to play a key role in delivering strategic technology projects, identifying opportunities for improvement and turning business requirements into effective technical solutions. Working with stakeholders across the organisation, you'll help shape how our systems, data and processes work together to support our colleagues and customers.
What you'll be doing
You'll lead and support the delivery of system improvement and implementation projects, helping introduce new technologies and enhance existing applications in line with our technology strategy.
Working closely with stakeholders, you'll gather requirements, analyse business processes and translate organisational needs into practical system solutions. You'll also support system integration, data management and application resilience, ensuring our technology continues to perform effectively and reliably.
Alongside project delivery, you'll create and maintain high-quality documentation, provide expert technical advice and work collaboratively across IT teams to ensure new solutions are successfully transitioned into day-to-day operations.
What you'll bring
We're looking for someone who can combine technical expertise with strong stakeholder management skills and a passion for continuous improvement.
You'll have:
Experience delivering system improvement, implementation or transformation projects
Strong experience working with enterprise applications, databases or data integration solutions
Experience gathering requirements and translating business needs into system solutions
An understanding of Microsoft technologies, cloud services and wider IT environments
Strong communication and influencing skills, with the ability to build relationships across a range of stakeholders
The ability to explain technical concepts clearly to non-technical audiences
Experience working collaboratively to deliver positive business outcomes
Qualifications in business analysis or it solutions design would be advantageous, although we're equally interested in the experience and expertise you can bring to the role.
Why join us?
At BFL, we're investing in technology that helps us work smarter, deliver better services and create positive outcomes for our customers. You'll be joining a collaborative team where your ideas and expertise will help shape future solutions, improve business processes and support meaningful organisational change.
Apply by
Please submit your application through our website by Friday 4th September. Early applications are encouraged as we review throughout the campaign.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home.
Performance related pay based on shared success.
A choice of pension schemes with employer contributions of up to 10%.
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family.
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more.
Generous holiday, occupational sick pay and paid family leave.
Fully funded professional membership, if a requirement of your role.
Continuous learning and development opportunities.
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
About us
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
You have already applied for this vacancy, please go to your account to see your progress.
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The following explains how we Bromford Flagship Ltd (Data Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it. Bromford Flagship Ltd which includes Bromford Housing Association Ltd, Flagship Housing Ltd, Bromford Assured Homes Ltd, Bromford Developments Ltd and Bromford Home Ownership Ltd will keep your personal information secure and confidential.
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