Salary Circa £34,000 per annum
Location Herefordshire and Worcestershire
{Mergefield Value}
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Fixed term, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Contract Type: 12-months Fixed-Term
Hours: 37.5 hrs per week (Monday-Friday)
Operational Patch: Hereford, Evesham, Worcestershire and surrounding areas
Closing Date: Thursday 7 May 2026 (We're keen to attract strong candidates for this important role - early applications are welcomed as we may close the vacancy once sufficient interest is received).

Additional Information: A full UK driving licence is essential, as this is a roaming role involving a mix of home working, office, and home visits.


If you're passionate about delivering excellent customer service and making a real difference in people’s lives, you belong at Bromford.

We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.


Key Responsibilities

  • Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
  • Customer Support: Offer guidance on income collection, benefits, and income maximisation.
  • Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
  • Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.

What We’re Looking For

  • Housing Sector Experience: A background in income-related roles within housing is essential.
  • Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
  • Target-Oriented: Motivated by achieving results and performance objectives.
  • Independent and Resourceful: Able to work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy.

You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.


Why Bromford?

By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.


For more information, please refer to the full job description attached to this advert.


Ready to apply?
The closing date is Thursday 7 May 2026.  Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.