Salary Up to £50,000 per annum
Location South Gloucestershire North
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Published

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Closing

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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Contract: Permanent
Hours: 37.5 hours per week, Mon-Fri
Contractual base: Chipping Sodbury
Operational patch: South Gloucestershire North
Closing date: Friday 24 April 2026 at 12 noon

As Bromford Flagship LiveWest, we’re working as one organisation with one shared purpose: helping every customer feel secure, supported and proud of their home – wherever they live. Our Locality Leads play a vital role in bringing this purpose to life across our more dispersed geographies, ensuring customers receive the same quality of service as those in our more densely populated Places.

About the role

This is an important leadership role for colleagues who want to make a meaningful difference in communities that may be spread out or have fewer natural points of connection. As a Locality Lead, you’ll have clear ownership for the customer experience across your patch — making sure services are coordinated, responsive and easy to access, regardless of geography.

Working closely with the Head of Area, you’ll support the delivery of the wider Area Plan while championing the needs, insights and experiences of customers in your locality. You’ll bring colleagues together across housing, income, lettings, repairs and community activity to make sure the service feels seamless, personal and proactive.

What you’ll be doing

  • Leading day‑to‑day service delivery across housing, income, lettings and related customer services.
  • Ensuring customers in dispersed areas remain connected to us, with consistent access to the support they need.
  • Building strong local knowledge and using insight to spot patterns, risks and opportunities early.
  • Working closely with repairs and property colleagues so customers receive a joined‑up and timely service.
  • Monitoring performance and delivering improvements that enhance customer outcomes and service quality.
  • Managing the locality’s operational budget and ensuring decisions provide long‑term value.
  • Supporting and coaching colleagues across your locality, helping to build a culture of ownership, teamwork and high standards.
  • Strengthening relationships with customers and local partners, building trust even where communities are more spread out.
  • Sharing learning and insight with other Places and Localities to support continuous improvement across the wider region.

About you

You’ll be someone who is energised by variety, problem‑solving and working across wide‑ranging communities. You’ll understand the challenges and opportunities that come with managing dispersed homes and have a genuine commitment to delivering consistent, high‑quality services.

You will also bring:

  • Experience coordinating or managing customer‑facing operations across multiple locations.
  • Strong relationship‑building skills and the ability to earn trust quickly.
  • Confidence interpreting data and using insight to shape service improvements.
  • Leadership experience, ideally within housing or a regulated service.
  • A collaborative, proactive approach to working with teams and partners.
  • A relevant qualification (e.g. CIH Level 4) or a willingness to work towards one.

You will also need

  • A commitment to role‑modelling our values every day.
  • Resilience and adaptability in a changing environment.
  • A full driving licence and the ability to travel across dispersed areas.
  • Flexibility to work in ways that best meet customer and service needs.

Please refer to the job description to ensure you meet the essential criteria of the role.


If this opportunity resonates with you and you can see yourself leading in this space, we’d be delighted to receive your application. Please apply by Friday 24 April 2026, 12 noon.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.