Salary £26,520 per annum
Location Lichfield
{Mergefield Value}
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Published

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Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Location: Lichfield
Contract: Permanent, Full-time
Hours: 37.5 hours per week, Monday-Friday
Closing Date: Wednesday 25 March 2026

If you want to spend your days building relationships, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford!

We’re looking for a housing worker to support our customers in our temporary accommodation scheme. You’ll help them to prepare to move on to a home where they can settle and gain independence.

Sometimes life is tough, and people need our help, or to have the confidence and skills to cope with life’s challenges. You’ll play a key role in helping customers with the responsibilities of running a home successfully, paying their rent on time, and offering the support and skills they need to set up their own home.

You’ll be responsible for developing relationships that’s built on mutual trust with a our customers in temporary accommodation, who require more intensive and specialist management. By working closely with local authorities and other key stakeholders, you’ll gain a deeper understanding of customer’s aspirations and goals.  This insight will help you support them in recognising what might be holding them back, and identifying and taking responsibility for what may need to change to enable them to move on. You'll be handling issues quickly — this is a fast‑paced role that requires confidence and good judgement.

This role is subject to an Enhanced DBS and Adult Barred List Check. 

So what’s the role all about?

  • You’ll spend most of your time out across the small number of sites of our temporary accommodation, getting to know your customers and the local community. It’s no 9 to 5 job – you’ll need to be flexible and ready to work with your customers, when it’s right for them
  • You’ll be able to build rapport quickly to support your customers, understand their short term individual needs and circumstances to make their time in temporary accommodation positive, and put any necessary long term support in place to help customers move on to settled accommodation
  • You’ll have honest and sometimes difficult conversations with your customers that will enable them to make more informed choices and better equip them to deal with life’s challenges. Whether it’s about changing behaviour to help the customer manage their tenancy better or prevent issues of anti-social behaviour, getting into work, being better with money, a healthier lifestyle or improving skills - having coaching conversations is the essential ingredient
  • You'll work collaboratively with external stakeholders, especially local authorities, to support customers effectively
  • You’ll have a great profile in your community and you’ll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life. You’ll proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.

You’ll be someone who already stands out from the crowd and can demonstrate that:

  • You see the best in people and have the capacity to coach and support
  • You’re tenacious and resilient - doing what it takes to achieve the right outcome
  • You have a track record of being self-motivated, flexible and able to manage your own workload
  • You have essential previous housing or supported housing experience.
  • You have experience of housing and tenancy issues including. mental health, care leavers, money advice, welfare benefits and reforms or skills coaching
  • You have a reputation for first rate influencing, negotiating and relationship building skills.

By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.

If you've got experience empowering customers to take ownership of the changes needed to move forward in their housing journey, we'd love to hear from you -  apply today!

The closing date is Wednesday 25 March 2026.  Interviews will take place at our Lichfield office with date to be confirmed.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

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