Published
Not PublishedClosing
in X daysThis is a Permanent, Permanent vacancy that will close in {x} days at {xx:xx} BST.
About the role
We are looking for a customer care manager (new homes) to join Bromford, part of Bromford Flagship, reporting to the head of construction. Bromford is a leading housing provider delivering community-focused services across the Midlands and South West, backed by the scale and ambition of the Bromford Flagship group. This role focuses on putting customers first and ensuring they feel supported and satisfied in their new homes.
You’ll manage post-completion remedial works, coordinating customer visits and taking ownership of the end-to-end customer experience. Working closely with construction and wider internal teams, you’ll keep customers informed, agree clear timescales and support site visits, quality checks, final sign-offs and, where needed, home tours and handovers.
You’ll also manage contractor performance, costs and service levels, attend NHBC resolutions, and share learning across teams. Alongside this, you’ll produce regular updates and reports, attend customer care and project meetings, and maintain a strong understanding of relevant legislation and best practice.
This is a permanent, full-time role, based from either of our offices in Chipping Sodbury or Tewkesbury with regular travel across Gloucestershire and South Gloucestershire required.
You will have:
The closing date is 10 February with first-stage interviews taking place 17 February via Teams.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Fully funded professional membership [if a requirement of your role]
The Values
We are creative and fearless in our work.
We take ownership of our work and lead from the front.
We collaborate widely and build supportive environments.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Documents
Bromford
Get in touch
Share Vacancy
Click on any of the buttons below to share this page!