Customer Manager - Repairs

Salary £46,683.16

Location Lichfield

The vacancy

Contract: Permanent
Hours: 40 hours per week
Location: Lichfield and surrounding areas

Salary: £46,683.16, plus company car or cash allowance alternative

As a Customer Repairs Manager, you will be responsible for leading and managing our internal Repairs Team and appointed contractors to deliver an efficient, high-quality day-to-day responsive repair service.

You’ll oversee 16 direct reports, including 2 Lead Engineers and a team of multi-skilled operatives, groundworkers, and roofers. Your role will be central to delivering a service that meets high customer expectations, achieves strong performance outcomes, and ensures that homes are kept to a high standard.

This role involves a mix of site visits, visits to customers’ homes, home working, and office working. You will be provided with a company car or a cash allowance to support travel requirements.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South-West — all backed by the scale and ambition of the Bromford Flagship group.

What we’re looking for

An inspirational and motivational leader with proven experience managing a direct workforce within housing repairs and maintenance.
Experience leading a diverse team across multiple trades (multi-skilled operatives, roofers, groundworkers etc.).
Sound commercial awareness and the ability to manage budgets effectively and identify opportunities for efficiency.
A proactive mindset, able to lead through change and deliver high-quality outcomes for customers.
Capable and confident in managing contractors, overseeing health and safety compliance, and ensuring quality control.
A commitment to continuous improvement and learning from service failures to reduce complaints and disrepair claims.
A customer-first approach, ensuring high levels of satisfaction, problem resolution, and positive engagement.
Skilled in managing team performance through regular 1:1s, team meetings and toolbox talks.

Additional requirements

Comfortable with contributing to out-of-hours emergency service coverage on a duty rota.
Hold a full UK driving licence and be able to travel regularly across the patch.
Be able to complete and pass a Basic DBS check.

This is an exciting opportunity for someone who shares our values, understands the importance of quality housing repairs, and can bring out the best in a skilled and dedicated team.

If you’re ready to make a real difference in people’s homes and lives – we’d love to hear from you.

Apply today – we reserve the right to close this advert early if we receive a high volume of applications.

Benefits package

Salary: £46,675.20 per year, with an annual salary review
Performance Bonus: Based on individual and company-wide targets
Flexible Working: We’re happy to explore options if this is important to you
Life Assurance
Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
Pension options: Choose from two pension schemes, with employer contributions of up to 10%
Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
Health and wellbeing services: Free access to 24/7 GP services, counselling, legal advice, and more
Retail discounts: Save money on groceries, clothing, electronics, and more

Closing date: 11th January 2026

Interview date: The first round of interviews will take place on 8th and 9th January so we recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.