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Bank Housing Worker

Salary £13.45 per hour
Location Aylesbury
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

If you have a passion for customer service, enjoy helping others, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford. 

Almost every choice you make here has the power to change someone’s life for the better. This role offers you a big opportunity to make a real difference. Griffin Place operates in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life. It’s a fast-paced and ever-changing environment, so previous experience in a similar role is desirable.

This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes. You will work with our Customer Coaches to provide a detailed handover from your shifts, help maintain the security of our buildings as well as develop positive relationships with our customers. 

This role is available as a zero hour contract and you’ll be based at Griffin Place, Aylesbury, HP19 8FE. It will involve regular shift work to cover evening, weekend and night shifts and is subject to an enhanced DBS check.

We want you to be somebody who:

  • Has experience of working in social housing and/or support-related services
  • previous customer service experience is essential
  • Is well organised, comfortable in making their own decisions and a problem solver
  • Will meet the needs of customers and the wider community, whilst ensuring that service delivery is in line with Bromford’s policies and procedures
  • Will show confidence when articulating services to customers, colleagues and partner agencies
  • Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
  • Has resilience. Things rarely stand still here, so you need to be someone who embraces change and can bounce back after dealing with challenging conversations 

If you have previous experience as a support worker, young persons support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Wednesday 10th July with interviews taking place the following week.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

 

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) employer, and are certified by Great Place to Work as one of the UK's Best Places to Work for Women.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.

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