Empty Homes Property Surveyor

Salary £38,096.87 per annum + Van + Fuel + Coffee Card + £500 Benefits Per Year

Location Bristol and South Gloucestershire Region

The vacancy

Do you have the experience, drive and attention to detail to deliver results as a property surveyor? Would you like to join an organisation, proud to be certified as a Great Place to Work? Then you belong at Bromford!

We have a fantastic permanent opportunity for a field-based property surveyor to join our Empty Homes team.

You'll be responsible for surveying domestic properties prior to customers vacating the property, you will identify internal and external repair requirements, subsidence, structural, and other building-related defects. You will also be required to accurately diagnose and make recommendations on stock condition. You will liaise with customers and update them on any aspects they are responsible for. You will also supervise engineers and liaise with contractors to ensure efficient and safe property reinstatement works to our properties.

You will ensure compliance with commercial and contract management arrangements, ensuring the contractual obligations are met and cost savings are fulfilled, through monitoring and collaboration with contractors.

The role will require strong interaction with housing operations teams to ensure works run smoothly and meets the needs of the business. You will deputise for the Empty Homes Manager in their absence, scheduling the day-to-day planning of resources within a scheduled appointment system ensuring resources are allocated to maximise on-site activity and minimise delays.

You’ll need to have a full, clean driving licence and be willing to work 40 hours per week. This role requires flexibility to cover Bristol and South Gloucestershire so will involve travel to these areas. You must also be prepared to join the out-of-hours escalation on a rota basis.

Due to the nature of the role, a DBS check will be completed for the successful applicant.

As a Property Surveyor, you will:

Supervise engineers and provide technical expertise & recommendations
Undertake leaving well/pre-vacation visits with customers, where you will schedule any works required and discuss and agree on any customer repair responsibilities with the customer or potential recharges
You will undertake mutual exchange inspections and ensure properties are being exchanged in a fit, suitable and safe state
You will pre-order bespoke materials that may be required, to reduce waiting times
Keep up to date with changes in relevant policy and legislation to ensure our services comply with appropriate regulations
Communicate effectively with customers, translating technical information as required
Assist with data collection and provide insights into internal and/or external customer needs, to help improve asset management, service delivery and implement best practice
To have a real focus on achieving high levels of customer advocacy and problem resolution.

The person we seek must:

Have proven experience of working in a similar role
Have technical expertise and knowledge of legislation to ensure that the works reflect our organisation’s excellent service and commitment to quality
Bring a strong focus on delivering excellent customer service
Have a flexible approach and willingness to go the extra mile
Be IT literate and comfortable using various systems and Microsoft Office packages, (including Excel)
Possess excellent communication and report writing skills with the ability to build relationships
Be a good listener and problem solver
Have a full UK driving licence
Strive to be an excellent ambassador for Bromford.

Previous experience could be in roles such as Building Surveyor, Assistant Building Surveyor, Repairs Surveyor, Housing Surveyor, Asset Surveyor and/or Asset Management Surveyor.

The closing date for applications is Friday 3 May 2024.

We reserve the right to close this advert early, dependent on application volume. We, therefore, encourage an early application.

About us

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.