This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We are on the search for a seasoned Critical Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. This pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work.
As the Critical Repairs Manager you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your extensive experience. Your expertise will be instrumental in leading and managing a team comprised of coordinators and engineers, fostering an environment of collaboration, professional growth, and high performance.
Operational coordination will be a significant aspect of your responsibilities. You will work closely with coordinators to interpret surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience.
Leveraging our operational systems, you will effectively manage repair cases and maintain accurate, up-to-date records. Promoting a culture of safety compliance and continuous improvement will be a driving force in your role. You will conduct performance reviews and enable professional development through relevant training opportunities.
This is a flexible role where you can work from any of our 4 office spaces: Lichfield, Wolverhampton, Tewkesbury or Chipping Sodbury.
To excel in this role, you must possess:
If you are a motivated critical repairs leader with a passion for delivering quality solutions, exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity before 7 May 2024!
About us
We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.
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