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Head of Retirement Living & Support

Salary Circa £75,000 DOE + company car or cash allowance
Location Flexible - Chipping Sodbury, Tewkesbury, Wolverhampton or Lichfield
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Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Are you bold and resilient? Can you lead a large team with vision, honesty and passion? If so, we want you at Bromford.

We’re looking for a head of retirement living and support to lead our teams in delivering excellent services across our portfolio of around 3500 homes. As the expert in the business, you’ll lead the strategic direction and implementation of our service delivery plan to develop a high performing, customer centric culture that aligns to all emerging regulation. You’ll have responsibility to deliver against regulatory, statutory, and legal requirements and have an oversight of opportunities for investment, improved customer offers or decommissioning.

You’ll be a visible, inspirational leader of multi-location teams, unlocking potential and allowing your team to grow. Working with your leadership team, you’ll develop a clear service offer that caters for the diverse needs of the customers that live in our homes.

This role is permanent and full time. You can be based from any of our main offices in Wolverhampton, Tewskesbury, Lichfield or Chipping Sodbury with travel across our geography on a regular basis. An enhanced DBS check is required.

You will have:

  • Demonstrable experience of leading a supported housing/retirement portfolio (and similar services) within a large high performing HA or similar organisation
  • Experience of operating at a strategic level with strategic focus and influence, considerable proven experience of engaging with stakeholders, internal and external and partners to drive improvements
  • Proven ability to identify and achieve the best possible outcome for customers, commissioners and the business whilst delivering change
  • Ability to understand and deliver against relevant financial models and budgets, assess and manage risk as well as experience of using data and insight to drive intelligent decision making to achieve the right outcomes for our customers
  • Exceptional analytical skills and is a clear communicator, capable of delivering clear ideas and concepts concisely and accurately for a diverse range of audiences
  • Ideally hold a housing-based qualification
  • Able to drive and have a full UK driving licence

Closing date for applications is Sunday 21 April with interviews taking place w/c 29 April.

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.

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