This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Location: Hybrid – covering our Midlands region, with regular travel across the region and attendance at Bromford offices as required.
At Bromford Flagship LiveWest, our purpose is to invest in homes and relationships so people can thrive. Every customer deserves a home that's safe, secure and warm, and our Responsive Repairs teams play a vital role in making that happen.
We're looking for an experienced Operations Manager to lead our Customer Repairs service across the Midlands region. You'll manage a team of Customer Repairs Managers, providing the leadership, support and direction they need to deliver an excellent repairs service for our customers.
This is a varied leadership role where you'll balance strategic thinking with day-to-day operational management, ensuring we deliver a safe, efficient and high-quality service while achieving strong performance, value for money and excellent customer outcomes.
What you'll be doing
You'll have overall responsibility for the operational delivery of responsive repairs across your region, including:
Leading, coaching and developing a team of Customer Repairs Managers.
Driving operational performance and ensuring repairs are delivered safely, efficiently and to a high standard.
Managing a regional budget of around £7 million, ensuring strong financial control and value for money.
Overseeing workforce planning, productivity and subcontractor performance.
Using performance data to identify trends, improve services and support informed decision-making.
Ensuring compliance with health and safety legislation, housing regulations and consumer standards.
Working closely with colleagues across Repairs, Neighbourhoods, Customer Contact Centre, Customer Solutions and other teams to deliver a seamless customer experience.
Leading service improvements and embedding new ways of working that improve outcomes for customers.
About you
You'll be an experienced operational leader with a track record of delivering high-performing repairs or maintenance services.
You'll bring:
Experience managing managers and leading large operational teams.
A strong background in responsive repairs, property maintenance or a similar operational environment.
Experience managing significant budgets and driving commercial performance.
Confidence using data and insight to improve operational performance and customer outcomes.
A collaborative leadership style, with the ability to influence and build strong relationships across teams.
Strong knowledge of health and safety, compliance and housing regulations.
The ability to balance strategic priorities with the operational detail needed to keep services running smoothly.
You'll also need a full UK driving licence and be willing to travel regularly across our Midlands region.
Benefits
Salary: £60,000 - £65,000 per year, with annual salary review
Company car or Cash allowance alerternative
£500 annual personal benefits fund – choose from private medical insurance, dental cover, critical illness cover, or gym membership
27 days annual leave + bank holidays, with option to buy or sell up to 5 days
Pension options with employer contributions up to 10%
Life assurance
Comprehensive wellbeing support for you and your family, including virtual GP access and mental health resources
Retail discounts across a wide range of brands
Enhanced family leave policies, including maternity, paternity, adoption, and carers’ leave
Why join Bromford?
This is an opportunity to lead a large operational service that has a direct impact on thousands of customers every day. You'll be trusted to shape performance, develop people and drive continuous improvement while working for an organisation that's committed to investing in homes, communities and colleagues.
In return, we offer a competitive salary, a company car or cash allowance, flexible hybrid working, excellent benefits and the opportunity to be part of an organisation where your leadership can make a lasting difference.
Closing date: 24th July 2026
Interviews: 4th & 5th August at our office in Wolverhampton
For any queries, please contact the Resourcing Team at recruitment@bromford.co.uk
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Hybrid working, with the flexibility to work across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Life assurance of up to 4x annual salary
Generous holiday, occupational sick pay and paid family leave
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more
Fully funded professional membership [if a requirement of your role]
Continuous learning and development opportunities
About us
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
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The following explains how we Bromford Flagship Ltd (Data Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it. Bromford Flagship Ltd which includes Bromford Housing Association Ltd, Flagship Housing Ltd, Bromford Assured Homes Ltd, Bromford Developments Ltd and Bromford Home Ownership Ltd will keep your personal information secure and confidential.
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