Salary £30,561.92
Location Tewkesbury
{Mergefield Value}
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We’re looking for a highly organised and customer-focused Programme Support Planner to join our team at Bromford Flagship LiveWest (BFL). In this role, you’ll play a key part in supporting the delivery of planned, cyclical, and reactive maintenance services by coordinating engineers’ diaries, managing appointments, and ensuring customers receive an excellent service.

This is a fast-paced role where no two days are the same. You’ll work closely with engineers, Programme Managers, subcontractors, and customers to keep works running smoothly, respond to changing priorities, and help maximise productivity across the service.

What you’ll be doing

  • Planning and scheduling engineers’ diaries to maximise productivity and minimise downtime.
  • Coordinating appointments and keeping customers informed throughout the repair and maintenance process.
  • Prioritising emergency and reactive works to ensure customers receive timely support.
  • Managing calls, emails, tasks, and cases while working collaboratively with colleagues across teams.
  • Rearranging appointments and coordinating follow-on works where additional time or materials are needed.
  • Monitoring subcontractor performance and supporting the smooth delivery of planned programmes.
  • Processing purchase orders and supporting compliance activities such as plant and equipment checks.
  • Delivering excellent customer service and helping to resolve issues quickly and effectively.

What we’re looking for

We’re looking for someone who is organised, adaptable, and able to work well under pressure. You’ll need strong communication skills, good attention to detail, and the ability to manage changing priorities confidently.

You’ll also have:

  • Experience working in a similar planning, scheduling, administration, or customer service role.
  • Experience making decisions, prioritising workloads, and managing competing demands.
  • Strong IT skills and confidence using systems to manage workloads and analyse information.
  • Excellent communication and relationship-building skills.
  • A proactive and team-focused approach with a commitment to delivering great customer service.

Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply - recruitment@bromford.co.uk

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Closing date: 9th June 2026.

Important information for internal colleagues:

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in this case, your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions (including job title, salary, work location etc) confirmed to you at the point of offer.

 

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

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