This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Are you ready to take the next step in your leadership journey and help shape how we deliver a high-performing, customer-focused Empty Homes service?
We’re looking for a Coordination Manager to lead our Empty Homes Coordination team. This is a key leadership role where you’ll bring the team together as one function, driving consistency, performance, and a brilliant customer experience from notice to let.
You’ll play a central role in improving how we plan, prioritise, and deliver Empty Homes activity, working closely with the Head of Service to identify improvements in efficiency, capacity, and service quality.
This is a travel-based role across the Bromford geography, and you’ll be provided with either a company car or a cash allowance alternative, supporting you to travel effectively across the region and build strong relationships across the coordination teams. Your base location can be flexible between Tewkesbury, Wolverhampton, Lichfield, or Chipping Sodbury.
🔧 What You’ll Be Doing
Leading, managing, and developing a team of Empty Homes Coordinators
Creating a high-performing, engaged, and customer-focused team culture
Owning day-to-day coordination performance and ensuring targets are met
Using data and insight to track progress, manage risk, and improve outcomes
Managing escalations, complex cases, complaints, and service delays through to resolution
Ensuring workloads are planned effectively and key milestones are met
Supporting and role modelling excellent coordination practice across the team
Building strong relationships with internal teams including Lettings, Neighbourhoods, M&E, and other key stakeholders
Identifying and delivering improvements to processes, systems, and ways of working
Supporting compliance, safety checks, certification, and accurate record keeping
🧩 What We’re Looking For
Experience leading or working within a coordination, planning, or operational team
Strong leadership skills with the ability to motivate, support, and develop others
Experience managing performance in a fast-paced environment
Strong organisational skills and the ability to manage competing priorities
Confidence using data and insight to drive decisions and improvement
Excellent communication and relationship-building skills across teams
A strong customer focus and commitment to continuous improvement
Experience within housing, repairs, maintenance, or construction is desirable
🚗 Additional Requirements
Full UK Driving Licence
Ability to travel across the Bromford geography as required
Closing date: 19th May 2026.
Important information for internal colleagues:
If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in this case, your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions (including job title, salary, work location etc) confirmed to you at the point of offer.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Attractive career development opportunities
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
About us
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Bromford Privacy Statement
The following explains how we Bromford Flagship Ltd (Data Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it. Bromford Flagship Ltd which includes Bromford Housing Association Ltd, Flagship Housing Ltd, Bromford Assured Homes Ltd, Bromford Developments Ltd and Bromford Home Ownership Ltd will keep your personal information secure and confidential.
As defined by the General Data Protection Regulation (GDPR) Bromford is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
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For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
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Working with Recruitment Agencies
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We collect your data for statistical analysis or to extract it as part of a successful employee process in to our HR/Payroll system.
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the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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