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in X daysThis is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Contract Type: Permanent, Full-time
Workstyle: Roaming role with a mix of office‑based work, customer home visits and home working.
Hours: 37.5 hrs per week (Monday - Friday)
Additional Information: A full UK driving licence and access to a vehicle are essential. This role is subject to an enhanced DBS check, completed for the successful candidate.
Closing Date: Friday 8 May 2026
Are you ready to lead a high‑performing team, make a meaningful local impact, and help customers sustain their homes and thrive?
At Bromford Flagship LiveWest (BFL), we believe everyone has the right to a safe, secure and warm home. We support over 300,000 customers across 120,000 homes, and we’re moving to a place‑based model that puts people, communities and local leadership at the centre of how we work.
The role
As an Income Manager, you’ll lead a team of Income Management Advisors responsible for collecting over £70m in rent and service charge income, while ensuring customers receive the right support to sustain their tenancies.
This is a visible, roaming leadership role where your presence really matters. You’ll balance performance with purpose — driving strong income results while focusing on early intervention, customer wellbeing and long‑term tenancy success.
You’ll provide clear leadership, coaching and technical guidance, supporting colleagues to manage complex cases confidently and proportionately. Working closely with customers, partners and colleagues across housing, neighbourhoods and support services, you’ll help prevent arrears from escalating and shape services around local needs.
This is not just about managing numbers — it’s about leading people, building trust and strengthening communities.
Key responsibilities
What you’ll bring
Why BFL?
Your work will help protect the income that funds vital services — but the real reward is helping customers gain stability, sustain their tenancies and build better futures in the places they call home.
If you’ve worked as an Income Manager, Income Team Leader, Benefits Team Leader or Housing Team Leader, this could be a strong next step in a values‑led organisation that puts people and place first.
Our benefits include:
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Attractive career development opportunities
The Values
We are creative and fearless in our work.
We take ownership of our work and lead from the front.
We collaborate widely and build supportive environments.
About us
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
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