Salary Up to £38,000 per annum
Location Wave One
{Mergefield Value}
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Published

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Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Contract: Permanent
Operational patch: Wave One
Closing date: Friday 10 April 2026

At BFL, Place is at the heart of our Strategy 2026-31 and brings our purpose, enabling people to thrive, to life. Because thriving communities are about more than just great homes. They’re about safe, connected and inspiring neighbourhoods where people can truly belong and build strong foundations for their lives.

Through Place, we take a wider view of every community we serve — creating meaningful partnerships and joining forces with others to make each Place stronger.

Our Tenancy Sustainment Officers play a crucial role in turning this vision into reality. You’ll work directly with customers facing complex or challenging situations, helping them to stay safe, secure and connected — and supporting them to thrive within their community.

About the role

This is a specialist role focused on preventing tenancy breakdown, reducing harm and supporting customers whose situations require more intensive, hands‑on intervention. You’ll take ownership of complex cases linked to antisocial behaviour, hate crime, domestic abuse, safeguarding and tenancy fraud, working directly with customers and partners to achieve positive, long‑lasting outcomes.

You’ll be a key point of escalation for high‑risk, victim‑led or persistent issues, bringing expertise, empathy and good judgement to every case. The work is varied, challenging and meaningful — and you’ll have the opportunity to make a real and lasting difference to people who need it most.

What you’ll be doing

  • Supporting customers to sustain their tenancies, using early intervention and targeted support to prevent avoidable tenancy endings.
  • Managing a specialist, risk‑based caseload, prioritising activity according to complexity, urgency and impact.
  • Taking ownership of cases where issues have escalated beyond routine housing management, including MARAC cases, serious ASB, domestic abuse or community‑wide harm.
  • Providing a victim‑centred response to reports of antisocial behaviour, hate crime and domestic abuse.
  • Undertaking detailed investigations, working sensitively with victims, witnesses, communities and partner agencies.
  • Using a risk‑led approach to safeguarding adults and children, including safety planning and supporting access to specialist services.
  • Working with internal and external partners — including Police, Social Services and specialist agencies — to coordinate a robust multi‑agency response.
  • Preparing evidence and supporting legal action when proportionate and necessary.
  • Maintaining accurate case records that reflect risks, actions and outcomes.

About you

You’ll bring strong professional curiosity, emotional resilience and the ability to work calmly in situations that can be sensitive or fast‑moving. You’ll be someone who builds trust quickly and is confident working with customers who may be anxious, vulnerable or experiencing trauma.

You will also bring:

  • A solid understanding of community safety issues, including ASB, hate crime and domestic abuse.
  • Experience working with vulnerable individuals and supporting people through complex situations.
  • Confidence managing a demanding caseload and making proportionate, risk‑based decisions.
  • Strong communication skills and the ability to have difficult conversations with clarity and compassion.
  • The ability to work effectively with partner agencies and contribute to multi‑agency planning.
  • A relevant qualification (e.g. CIH Level 3 or Community Safety) or the willingness to work towards this.

You will also need

  • Knowledge of housing law, safeguarding and tenancy sustainment within a regulated setting.
  • A full driving licence and the ability to travel across your patch.
  • An Enhanced DBS check (or willingness to undertake one).

Please refer to the job description to ensure you meet the essential criteria of the role.

If you’re passionate about keeping customers safe, preventing harm and helping people stay secure in their homes, we’d really like to hear from you. Please apply by Friday 10 April 2026.

Important information for internal colleagues:

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in this case, your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions (including job title, salary, work location etc) confirmed to you at the point of offer.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

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