Salary £27,500 per annum
Location Wolverhampton
{Mergefield Value}
{Mergefield Value}

Published

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Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Location: Venture Court, Wolverhampton
Contract: Permanent, Full-time, 37.5 hours per week, Monday-Friday
Workstyle: Roaming - a mix of working from home and office
Closing Date: Sunday 22 March 2026 

Are you passionate about providing customer service that you’d be delighted to receive yourself? Do you enjoy building relationships and getting to know people? If so, then you belong at Bromford!

Our lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you’ll work closely with colleagues and local authorities to ensure fair and timely allocation of properties.

You’ll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimise void time. And you’ll maintain and manage property shortlists according to Bromford’s and local authority, ensuring a fair and transparent process.

The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you’ll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive.

What we’re looking for:

  • Customer focussed experience: you’ve previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important
  • Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
  • Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
  • Organisational skills: You can prioritise and manage your workload efficiently.
  • Enthusiasm for the role: You’re committed to helping customers find the right home where they can thrive.
  • Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies. 
  • Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
  • A great ambassador: You embody Bromford’s DNA and positively represent our values.

Apply by Sunday 22 March. Interviews will be held at our Venture Court office, Wolverhampton.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.