Apprentice Income Management Adviser

Salary Between £19,757.56 and £23,874.91 (age dependant)

Location Tewkesbury

The vacancy

Apprenticeship Duration: 2 years
Working Hours: 37.5 hours per week (Mon-Fri)
Closing Date: Wednesday 19 November 2025

We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

Salary is dependent on age and apprenticeship year, in line with UK National Minimum Wage requirement.

Under 18 or first year apprentice : £19,757.56
Age 18-20: £19,757.56
Age 21+: £23,874.91

About the Role:

Are you passionate about helping people thrive in their homes? Do you want to earn while you learn and build a meaningful career in housing? Join us as an Apprentice Income Management Adviser and make a real difference.

We’re looking for a dedicated Apprentice Income Management Adviser to join our friendly and high-performing Income Management Team. This is a fantastic opportunity to gain hands-on experience while supporting customers to manage their income, access benefits, and sustain their tenancies.

You’ll work closely with colleagues to build trusted relationships with customers, helping to alleviate anxiety around rent accounts and sustain customers' tenancies. Using tenancy sustainment measures and tailored support, you’ll empower customers to thrive and improve their outcomes in life.

You’ll be enrolled in a relevant apprenticeship programme, giving you the opportunity to gain industry-specific skills and a qualification in Housing and Property Management.

College attendance will be online and is expected to begin approximately six weeks after your start date.

What you'll be doing:

Supporting customers to manage their rent accounts and sustain their tenancies
Learning how to identify financial challenges and provide tailored support
Assisting with income recovery and work with customers to maximise their incomes
Collaborating with colleagues and external partners to deliver joined-up support to our customers
Developing your knowledge of housing legislation, customer service, and tenancy sustainment.

What we're looking for:

Enthusiasm for learning and a genuine interest in working with customers
Great communication skills, with the ability to engage sensitively and effectively with customers
Organised, proactive, and able to manage your time effectively.
Ability to work independently and as part of a team
IT literate and confident using digital tools, such as Microsoft Office
GCSEs or equivalent qualifications in English and Maths (desirable)
An active interest in customer service, finance, or administration is welcomed, but not essential. We’re keen to hear from individuals who are enthusiastic, willing to learn, and ready to develop new skills – whether you’re just starting out or bringing some experience with you.

What You Will Gain:

A Level 2 and 3 qualification in Housing and Property Management
Practical experience in income management, tenancy sustainment, and customer engagement
Full training, mentoring, and support throughout your apprenticeship
Opportunities to progress within Bromford and build a rewarding career in housing.

Take the first step toward a rewarding career in housing - apply now and grow with a team that puts people first.

Closing Date: Wednesday 19 November 2025
Assessment Day: Thursday 4 December 2025
Final interview stage: Tuesday 9 or Wednesday 10 December 2025
Anticipated start date: Monday 12 January 2026.

Please apply early - we may close applications sooner if interest is high.

Why join us?

By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.