Night Concierge

Salary £26,280 pro-rata

Location Aylesbury

The vacancy

Contract: Permanent, Part-time at 30 hours per week
Location: Griffin Place, Aylesbury (HP19 8FE)
Workstyle: Choice of work pattern - see below
Application Closing Date: Thursday 19 June 2025.

If you have a passion for customer service, enjoy helping others, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.

As night concierge you’ll have the opportunity to make a real difference. We operate in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life.

To ensure we continue delivering excellent service to our customers, we offer two fixed work pattern options to suit different preferences:

Option 1: Sunday, Monday, and Tuesday - 10:00 pm to 9:00 am

Option 2: Monday, Tuesday, and Wednesday - 10:00 pm to 9:00 am

These shifts are designed to meet the needs of our customers during out-of-hours periods. Please indicate your preferred pattern when applying.

We believe that if we provide our customers with a great place to call home and offer them the right relationship with someone who believes in their potential, almost anything is possible. You’ll support this vision by ensuring safe and secure accommodation for customers and their guests.

An enhanced DBS check is required.

Your main duties will include:

Monitoring the safety and security of the building
Identifying and highlighting risks, and escalating to the right points of contact
Responding quickly and efficiently to any potential incidents
Successfully negotiating with customers to find solutions
Recording all incidents accurately and ensuring records are kept up to date
Carrying out any admin tasks, as required.

We want somebody who:

Has a positive can-do attitude to deliver outstanding customer service
Demonstrates consistent integrity, trust and fairness whilst embracing equality and diversity
Confident overseeing site safety and safe working practices, complying with health and safety requirements
Ability to build relationships with customers whilst maintaining professional boundaries
Experience of managing anti-social behaviour, (desirable but not essential).

Griffin Place is a fast-paced and ever-changing environment, so previous experience in a similar role is desirable.

Closing date for applications is Thursday 19 June with interviews taking place Tuesday 24 June 2025, at Griffin Place, Aylesbury.

Important information for internal colleagues:

If you are successful, you will move onto Bromford's new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub. (N.B. this will not apply if you are moving into a role as part of a secondment)

Secondments:

If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively “tops up” your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.

If your salary is more than that advertised for the role you’re seconding into, there will be no drop in salary during the secondment.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.