M&E Co-ordination Team Leader

Salary £33,000

Location Chipping Sodbury

The vacancy

Join our team as a skilled and experienced M&E Co-ordination Team Leader 🏠🔨

Contract: Permanent

Hours: 40 hours per week – office based, 5 days a week

Are you a natural leader with a passion for delivering excellent customer service and managing high-performing teams? Do you have a strong background in mechanical and electrical operations? If so, we’d love to hear from you.

At Bromford, we believe everyone has the right to live in a home that’s safe, warm, and secure. As our new M&E Coordination Team Leader, you’ll play a key role in making that happen.

🔍 About the Role

Reporting to the M&E Coordination Team Manager, you’ll lead a team coordinating cyclical servicing, maintenance, repairs, and installations across heating, electrical, and facilities services. You’ll ensure efficient scheduling, manage performance, and drive customer satisfaction across every touchpoint.

🛠️ What You’ll Be Doing

Leading a team of coordinators in delivering an excellent and efficient M&E service.

Working closely with customer delivery and programme managers to schedule and deliver works effectively.

Monitoring daily operations to ensure targets are met and services are delivered within regulatory requirements.

Handling complex maintenance issues and complaints through to resolution.

Supporting team development, coaching, 1-2-1s, and recruitment.

Assisting in the rollout of new technology and systems.

✅ What We’re Looking For

Experience managing teams in a customer-focused environment.

Knowledge of M&E operations and electronic scheduling systems.

Excellent communication skills (written and verbal), with attention to detail and strong organisational ability.

Confident using MS Word and Excel, and skilled in analysing data.

Calm under pressure, with a proactive and solutions-focused mindset.

Minimum 3 GCSEs (or equivalent) including Maths and English at grade C or above.

A willingness to work flexibly.

Due to the nature of the role, a Basic DBS check will be required.

If you’re ready to take the next step in your career and lead a team that makes a real difference to our customers every day, apply now and become part of something brilliant at Bromford 🌟

Benefits of belonging at Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

🌴 27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

💰 £500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

🎉 A Performance Related Pay scheme based on organisational and individual performance

🛍️ Retail discount schemes to help you save on spending such as food shops, clothing and technology

⚕️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

💼 A choice of two pension schemes, with employer contribution rates of up to 10% of salary

Swift action required! The closing date for applications is just around the corner on 21st June 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at recruitment.team@bromford.co.uk

In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

Important information for internal colleagues:

If you are successful, you will move onto Bromford's new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub. (N.B. this will not apply if you are moving into a role as part of a secondment)

Secondments:

If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively “tops up” your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.

If your salary is more than that advertised for the role you’re seconding into, there will be no drop in salary during the secondment.

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.