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Housing Income Management Team Leader

Salary Circa £41,000 - £45,000 per annum
Location Wolverhampton & Central Areas
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Ready for your next step at Bromford?  

We're looking for an Income Management Team Leader to join our Income Management Team - and we'd love to hear from you.

If you're passionate about delivering outstanding customer service, enjoy building strong relationships, and want to help customers thrive in their homes and communities, this could be the perfect opportunity to grow your career with us.

About the role: Our Income Management Team is responsible for monitoring customer accounts and collecting rental income, as well as helping customers maximise their income.

You’ll lead a team of Income Management Advisors - supporting them with the technical support and guidance they need to deliver an excellent income collection service, taking prompt, relevant action to recover arrears, and help customers thrive in their tenancies.  You’ll also be responsible for responding to complaints, stakeholder enquiries, and escalated cases in line with our policies. You'll manage performance, analyse data and reporting to support efficient service delivery and ensure regulatory requirements are met.

This is a full-time, permanent, roaming role, covering a patch that includes Birmingham, Stratford-upon-Avon, Warwick, Aylesbury and surrounding areas, with 2-3 days a week based at Venture Court.  You'll also work from home and out in your locality - so a full driving licence and access to a vehicle is essential.

What you'll bring: 

  • Experience leading a customer-facing team - in income management, housing or a related area
  • A detailed understanding of income collection, the legal process and housing related benefits
  • A strong track record of achieving KPIs and managing high performing teams
  • A commitment to coaching and developing colleagues to reach their full potential
  • A positive, motivating attitude and the ability to lead both direct and indirect reports
  • Strong communication skills and attention to detail
  • Confidence using multiple IT systems.

This is a great opportunity to help us safeguard the income that pays for the services we deliver - but the most rewarding part of the job is seeing people and families sustaining their tenancies, thriving in their own homes and building brighter futures.

Apply by Monday 19 May 2025.  Interviews will take place at our Venture Court office.

 

Important information for internal colleagues:

If you are successful, you will move onto Bromford's new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub. (N.B. this will not apply if you are moving into a role as part of a secondment)

Secondments:

If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively “tops up” your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.

If your salary is more than that advertised for the role you’re seconding into, there will be no drop in salary during the secondment.

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

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